Info & Policies
If you are new to handmade and/or thinking of ordering from the shop, we hope this page will answer some of your questions. We want you to have fun shopping with us and, most importantly, be happy with your purchase!
We are a Canadian compliant clothing manufacturer. All items are made from scratch in smoke-free, pet-friendly homes. All fabric is pre-laundered before cutting in a natural, scent-free detergent and dried with wool dryer balls. All clothing items come with a care and content label sewn in and all accessories have that information on the hangtag.
Generally, turnaround time is 2-5 business days for ready to ship items and 3-5 weeks for pre-order items (when available). Please watch social media or the website for notification of store closures. The turnaround times are extended by the period of closure; most commonly this is for family vacations.
All items are shipped via Canada Post.
If your order is under $30, you will be given the option of lettermail (or small package to the US) or tracked shipping.
Lettermail/small package is not tracked nor guaranteed; in choosing this shipping option you assume the risk of loss. Lettermail is a flat rate of $3.00 in Canada and Small Package is $5 to the US. Please note that it may take up to 4 weeks for items to arrive.
Tracked shipping guarantees a delivery date and is mandatory for purchases over $30 which generally do not fit lettermail. Standard shipping rates are $5 flat rate in Canada and $8 to the US. Orders of $100 or more qualify for free shipping.
You may also select the Local Pickup shipping option if you would like to pick up your items. Pickup location is at The Rainbow Donkey on 7th Avenue (Main Street) in Invermere. You will receive an email confirmation that your order is "fulfilled" which means your items are at the store and ready for pickup.
General sizing information is included on each product listing. If you are unsure of the right size for your child, please send me a note and I can provide further assistance. I have sizing charts for all of my items which I can provide to you or you can send me your child's measurements.
MountainTots Sewing Co. warranties its product from workmanship and/or manufacturing defect for 30 days from the date of purchase. Depending on the nature of the defect, warranty includes repair or replacement of the same or similar item, as our inventory allows. For issues reported after 30 days, it must clearly be a manufacturing defect and not as a result of wear and tear and/or a failure to follow the recommended care instructions. We do not provide refunds for ordering the incorrect size, fabric or item. Please ensure you are confident in your order before completing it.If you're unsure, I am always happy to help - send me a note!
We want you to be happy with your order; if you are not, please send us a message and we will make it right!